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Conditions of use

Credit cards

Credit cards are debited prior to orders being dispatched. We accept the following credit and debit cards: VISA, MasterCard, Switch, Solo and Maestro.

Orders placed online, using our Braintree secure payment authentication can be delivered to any address within our delivery area.

If you phone and pay by card over the phone delivery needs to be to your billing address, this is the address assigned to your credit card used for payment, (This is part of the terms of your card provider and is designed to protect your card security).

ALL PRICES IN OUR ONLINE STORE INCLUDE UK (VAT) TAXES.

Cancelling orders

You may cancel your order by contacting us with your order number at no extra charge. However, if the item has already been dispatched for delivery, we will be unable to refund any of the delivery costs involved.

Delivery

We use the Royal Mail to deliver our packages and therefore deliver anywhere that service is provided across the U.K. if you are unsure, just give us a call on 0208 536 6021 and we will advise you.

Stock

In Stock is defined as being in stock within the company. Although good stock levels of most items are held within each branch, some slower moving stock may need to be moved between branches. This may cause a slight delay, but we will always inform you if this is the case.

Whilst we make every effort to deliver on time and in full, on rare occasions – and subject to human error – delays could occur. We will always try to keep you informed of any known delays, but we cannot accept claims for labour and/or waiting in time for deliveries to arrive. We recommend waiting for your goods to be delivered prior to booking labour in to start the job for you.

Satisfaction guarantee / returns policy

In the event that you are not satisfied with any product purchased from plumbingstocks.co.uk you may return it unused, in the original packaging, within 30 days for a full refund. This amount excludes all delivery costs.

When returning items, please package the items safely and wrap items before labelling. Product packaging must be undamaged for us to accept the item back for resale. Products with postage addresses and labels on the actual product packaging cannot be accepted for refund.

Please note that if you have any discrepancies or damages with your goods once delivered you must notify us within 72 hours by email to sales@plumbingstocks.co.uk

Faulty items

All goods are guaranteed for 12 months unless stated, which is underwritten by the manufacturer. For faulty items, please notify us by email to sales@plumbingstocks.co.uk

Head Office

A P P Wholesale Ltd., Registered in England and Wales, reg. no. 06552800, Registered office: 41 Hailey Road, Erith, DA18 4AA