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Delivery Information

Delivery charges

We will deliver to all U.K addresses that are reached by Royal Mail.
All deliveries are free with orders of over £50 inc. VAT.
On all orders below £50, delivery will cost £7.50. We use 1st Class Standard Royal Mail to facilitate our deliveries.

Delivery times

If you leave a correct email and phone number, Royal Mail will contact you with delivery information and notify you that your delivery is arriving. It also will provide you with options to pick up your package at your local post office.
The Royal Mail aim to deliver the next working day and your package will be sent 1st class.
Every order will receive a Royal Mail Tracking number when the parcel is scanned at the sorting office. This tracking information is also available within your account if you are registered for one on the Plumbing Stocks website so you can follow your parcel’s journey.
Once it is with the Royal Mail, it is no longer in our control.

Delivery address

Orders placed online, can be delivered to any location that is used by the Royal Mail.

Please check your delivery as soon as you can.

If you have just received your package and something isn’t right, please call us straight away. If something looks like the wrong size or it is not what you expected please give us a call, don't open the sealed packaging.
Returns and incorrect products are easier to deal with when closer to the order date. We will always work with you to find the best solution.
If you have a faulty, or damaged goods we will send label for return, but it must be reported within 72 hours (see our T&C's for more). By law, you have 30 days to return the product.
If the return isn’t damaged or faulty, you will need to request by email or phone to return and we will require pictures of it in re-saleable condition. We will then deduct the delivery charge and returns label form any refund due when we receive the goods.

Delivery definition

Delivery location is defined as the front door, ground floor or into an attached garage. If you know of any delivery obstacles, please notify us when we book in your delivery with you.

Failed deliveries

We try very hard to keep our delivery charges to a minimum. When we receive your order, we’ll contact you to advise a delivery date when access will be needed. If you need to change this date, please notify us as soon as possible.
If we attempt the delivery as pre-arranged and nobody is available, we may need to rebook another date with you and charge an additional delivery charge.