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Delivery Information

Delivery charges

Delivery is just £7.50 for an order under £150 and £10 for orders over £150 – anywhere in mainland UK.

Delivery times

We will use Royal Mail to deliver your products where we can, but in some larger cases we may use our own couriers and delivery system.

If we use our own delivery service, we’ll contact you with an exact delivery date as soon as we process your order. We aim to deliver within a week, but it’s often much less depending on your location. However, if you live in a remote part of Scotland, the delivery may take longer than a week as we need to build a delivery route, but we’ll inform you of the intended delivery date when we process your order.

If you need an urgent delivery, we recommend you phone your nearest depot.

Delivery address

Orders placed online, using Braintree secure payment authentication can be delivered to any address in the mainland UK.

If you phone to pay by card, the delivery address needs to be to your billing address, this is the address assigned to your credit card used for payment, ( This is part of the terms of your card provider and is designed to protect your card security.)

Subsequent orders can then be delivered to an address of your choice.

Please check your delivery as soon as you can.

Please note that if you have any discrepancies or damages with your goods once delivered you must notify the dispatch depot on your delivery note within 72 hours.

If you have just had a delivery and something is wrong please call the dispatch depot contact number on the delivery note straight away. If something looks like the wrong size or it is not what you expected please give us a call, don't open the sealed packaging.

Returns and incorrect products are far easier to deal with when they are fresh in everyone’s minds. We will always work with you to find the best solution and because we use our own transport we can rectify mistakes quickly and efficiently without you having to possibly take another day off, you never know the driver may even be coming back past your door.

Failed deliveries

We try very hard to keep our delivery charges to a minimum. When we receive your order we’ll contact you to advise a delivery date when access will be needed. If you need to change this date, please notify us as soon as possible.

If we attempt the delivery as pre-arranged and nobody is available, we’ll need to rebook another date with you and charge an additional delivery charge.

Delivery definition

Delivery location is defined as the front door, ground floor or into an attached garage. If you know of any delivery obstacles, please notify us when we book in your delivery with you.

Failed deliveries

We try very hard to keep our delivery charges to a minimum. When we receive your order, we’ll contact you to advise a delivery date when access will be needed. If you need to change this date, please notify us as soon as possible.
If we attempt the delivery as pre-arranged and nobody is available, we may need to rebook another date with you and charge an additional delivery charge.