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Returns

Plumbing Stocks wants you to be happy with your purchase!

  • In the unlikely event that you’re not satisfied with any product purchased from Plumbing Stocks, you may return it unused – in the original packaging – within 30 days for a full refund. This amount excludes all delivery costs.
  • When returning items by post or courier, please package the items safely and wrap items before labelling.
  • Product packaging must be undamaged in order for us to accept the item back for resale.
  • Products with postage addresses and labels on the actual product packaging cannot be accepted for refund.

Please check your delivery as soon as you can.

  • If you have just had a delivery and you suspect something isn’t right with the order, please report this to us immediately.
  • Please do not need to open the sealed product packaging if the order is not what you expected. Please call us immediately as it provides you with the best chance of getting the situation rectified.
  • Returns and incorrect products are far easier to deal with when mistakes are spotted closer to the time of order or delivery.
  • We will always work with you to find the best solution where possible.
  • Please note that if you have any discrepancies or damages with your goods once delivered you must let us know within 72 hours.
  • All goods are guaranteed for 12 months unless stated, which is underwritten by the manufacturer.
  • For faulty items, please notify us by email to sales@plumbingstocks.co.uk

Google / Nest Products

We can only accept faulty Google/Nest products back if a Google case number has been obtained from google technical care/customer service. If you believe a product is faulty, you need to contact the helpline in the documentation to ensure set up is completed and compatible. if they confirm a fault, they issue a case number to follow its return.